The maxbenedikt GmbH from Neuenhaus in Lower Saxony has not only mastered but actively shaped the digital transformation in the medium-sized sector. In this inspiring success story, we showcase how this innovative system house utilizes ITscope to optimize processes, redefine customer service, and stay ahead of the competition. Discover the key strategies and specific actions that have propelled maxbenedikt to the forefront. Be inspired and learn how your company can successfully embrace digital transformation and stand out from the crowd.
maxbenedikt GmbH has undergone a remarkable transformation. Managing Director Florian Teltscher
In order to prepare the company for the future, maxbenedikt needed an effective solution. After evaluating several options, ITscope was chosen. The tool promised not only a simplification of the procurement processes, but also an innovative assortment and fulfillment thanks to the integration with the ERP system weclapp. In order to optimally combine the strengths of the individual platforms, the employees at maxbenedikt also use other tools such as EGIS. "But ITscope is simply miles ahead in terms of its feature set," says Teltscher.
Through their experience with various procurement tools, the team at maxbenedikt has come to appreciate the value of an intuitive and feature-rich platform. "ITscope immediately impressed us with its user-friendly interface and extensive price and availability analysis capabilities," says Teltscher. "We use it every day!" Another key factor in the choice of tool was ITscope's ability to seamlessly integrate with weclapp, giving maxbenedikt the flexibility it needed to make processes efficient and effective.
Seamless integration: ERP systems and digital tools in harmony
Introducing ITscope into the ERP system was a major step towards automation and increased efficiency that required careful planning and customization. The collaboration with ITscope went smoothly, as both teams worked closely together to meet maxbenedikt's specific requirements. "In fact, the recommendation for the weclapp ERP system also came via ITscope," says the managing director. "Previously, we used Vario and even programmed an interface for it ourselves because we didn't like the standard Vario integration with ITscope".
Florian Teltscher emphasizes the daily importance of ITscope for maxbenedikt: "We especially appreciate the transparency regarding prices and availability. It allows us to play with open cards - both internally and with our customers and suppliers. This openness promotes a high level of trust and makes decision-making processes much easier.
The launch of the B2B store was a seamless process, thanks to the collaborative efforts with ITscope. "Andreas Lanfer from ITscope, who lives just a stone's throw away, was on hand to assist in setting everything up - it was a fantastic experience!" Teltscher exclaimed. Leveraging direct access to ITscope data, the B2B stores were swiftly established, branded, and personalized within minutes. Now, hand-picked customers of maxbenedikt have the convenience of browsing and placing orders directly through their personalized online store at the system house.
The integration of ITscope into maxbenedikt GmbH's business operations not only enhanced efficiency but also revolutionized customer engagement. An outstanding feature of the ITscope B2B store that resonates with Florian Teltscher is the live chat functionality within the quotation tool. This real-time chat empowers customers to review and modify quotes instantly. Teltscher highlights, "Customers value the prompt updates and direct communication for refining their quotes. The transparency and effectiveness of this tool are invaluable for both our sales team and clients."
Measurable successes underline this positive development.
In terms of the future, maxbenedikt plans to continue along the path of digitalisation and automation. "I would prefer to use ITscope as a customer portal that enables even closer interaction and further simplifies processes," says Florian Teltscher, who wants to make interaction with his customers even more advanced. He has definitely chosen the right partner for this in ITscope, as the platform makers are always open to innovative ideas and concepts and have even set up their own feedback portal for this purpose.
The commitment to continuous improvement
Would you also like to find out how your company can benefit from ITscope? We would be happy to advise you on ERP integration or a B2B online store.
Florian Max Teltscher founded maxbenedikt GmbH in 2014 together with his brother and is today the sole managing director of the system house. With his passion for innovation combined with his entrepreneurial spirit, he set up his own business back in 2001. Under his leadership, maxbenedikt has established itself as a reliable partner for individual IT requirements.
The maxbenedikt GmbH is a system house based in Neuenhaus, Lower Saxony and offers customized IT solutions and services. In addition to the traditional IT system house business with small and medium-sized companies, the company is also active in the project business, equipping emergency vehicles, for example. The approximately 30 employees help customers to optimize and simplify their IT-supported work processes.